Have you ever experienced an increase in your cable or internet bill? I have multiple times. According to CNET, the average customer pays more than $100 per month on their cable bill, and the rates continue to increase year over year. If you haven’t completely cut the cord, you know cable companies like to sneak in $2-$5/month price hikes without you noticing because you’re likely on autopay and likely not to notice.
Not this time, Cox. Not this time.
Instead of cursing internally and paying anyways, here’s what you need to do to lower your cable and internet bill:
STEP 1: CALL CUSTOMER SERVICE
Call your provider’s customer service and tell them this EXACT script, “Hi, I’d like to cancel my cable/internet subscription, please.” Customer rep will ask you why you are canceling your services and to that you will respond, “I noticed my internet increased by $X and my cable increased by $X. I see that there isn’t a change to my service other than the price increase and I can’t justify spending an extra $X on the exact same services.”
STEP 2: SHUT UP
Shut up and don’t say anything further.
STEP 3: WAIT FOR IT…
Let customer service transfer you to their loyalty department. They may put you on a brief hold, no more than five minutes. Nine times out of 10, they will come back with an offer to keep you as a customer. Customer rep will say something like, “I found a code to lower your bill even further. You will receive the exact same TV and internet package for $X cheaper. Will that work for you?”
HOLD UP–a 5-minute phone call to get your cable and internet bill lowered? It’s possible, friends.
STEP 4: SAY THANK YOU
Always respond in a polite manner, never condescending. Politely respond, “Yes, that will work for me, thanks.”
STEP 5: KEEP NOTES OF THE CALL
Keep a notebook or spreadsheet of the call, including date, time, company, name of rep and detailed notes about the call. If a price increase happens again (trust me, it will) you’ll have notes to help you dispute the charge.
Guys, I have done this TWICE with Cox and both times I was able to lower my bill. Recently, I told them I wanted to cancel my cable because my bill increased by $9. I know that doesn’t seem like much but then I thought about it in these terms:
$9 x 12 months = $108
Thanks, but I’ll keep my $108 and use it for my upcoming vacation.
If you have your internet and cable bill on autopay, make sure you are at least checking the e-bill statements regularly to make sure you’re not paying higher than normal. I got some cues from a really easy read, “I Will Teach You To Be Rich,” by Ramit Sethi. He discusses other customer service tactics you can use to lower interest rates and bill amounts.
How many of you have tried out this technique? Let me know in the comments. There’s bound to be more of us who are fighting back against these monopolistic companies!
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